Shipping Policy

Shipping costs are based on three variables:

1. Your shipping address
2. Combined weight of the products
3. Speed of delivery

Once you provided a shipping address, you will be able to select how fast you would like the products to ship. The website then communicates with UPS, which provides a shipping price. GROUND is typically the least expensive option.

Our shipping prices are set by UPS. Of course, if you have a personal UPS or FedEx account, feel free to use that with no additional costs.

More details regarding shipping:

• The majority of our orders ship from our warehouses in New Jersey
• Rates are based on where it is shipping to, the weight of the package, and what method of shipment is chosen.
• Transit times are in business days ie: Monday through Friday. Saturday deliveries, if necessary, are subject to additional charges by the carrier.
• Most orders ship the day they are placed. Orders received after couriers have picked up, or after operating hours, are shipped the next business day. UPS and FedEx pickup Monday - Friday only. Saturday and Sunday are not counted in their shipping window. Unless "Saturday Delivery" is specified, an order shipped on a Friday "Priority Overnight" will deliver Monday morning.
• If your order cannot ship same day, you will be notified.
• We will ship blind (no packing list / invoice in package / no JAM markings on the carton) orders for you upon request and free of charge.
• Any freight charges that get billed back to us (incorrect account number, non-billable accounts, non-deliverable shipments, address corrections, charges that are refused & billed back to us, etc.), as well as any taxes and re-bill fees are the sole responsibility of the customer
• Unfortunately, we are not able to accept returns from outside the United States.

UPS

• UPS picks up daily, Monday through Friday, and most orders ship out the same day.
• Our standard selection includes Ground, 3 Day, 2 Day, & Next Day Air (by 10:30am).
• Feel free to provide us with your own UPS account number to ship with! Note, if the shipping option you choose is more than the value of the product, you may be asked to provide your own UPS number.
• Orders submitted after 1 pm EST are not guaranteed to ship out the same day
• Customer's with expedited shipments not going out the same day, will be notified by email.

Federal Express

• We ship via Federal Express and FedEx Ground solely using our customer's account numbers
• Our standard selection includes Ground, 3 Day, 2 Day, Standard Overnight (by 3pm) & Priority Overnight (by 10:30am).
• We have pickups for both services Monday through Friday, and most orders ship out the same day
• Orders submitted after 1 pm EST are not guaranteed to ship out the same day.
• Customer's with expedited shipments not going out the same day, will be notified by email.

INTERNATIONAL / APO / FPO's

• JAM Paper is a global company & will gladly ship anywhere in the world!
• Please note that JAM Paper is NOT responsible for any additional duties, brokerage fees, or taxes that might be incurred when entering your country. All of these charges are the sole responsibility of the customer. Please take this into consideration when placing your order.
• For our military customers shipping to AA, AE & AP addresses, we will happily ship via USPS Priority Mail.
• Unfortunately, we are unable to accept any returns on orders shipped outside of the United States. 

PAYMENT TERMS

JAM accepts American Express, MasterCard, VISA, Discover, and certified checks. No orders are shipped until checks clear. Please allow 5 business days for out of state checks, 3 business days for local checks. Note, there is a $20.00 charge per returned check.

Plain Orders:
95% of plain orders ship the same or next business day. We do not guarantee same day shipping, but we try very hard!

In the event that an item is backordered, you will be notified and presented with the best options to proceed with the order.

Orders are processed Monday-Friday, 9AM to 4PM EST. Orders placed outside of these hours will not be processed until the next business day. Orders placed after 5:00pm ET on Friday, will be processed on Monday, except in the event of a Holiday in which the fulfillment center is closed. Envelopes.com facilities are closed on weekends.

If your order has been processed for shipping, or has shipped, we can not cancel your order. You can refuse the delivery, and your order will be subject to our return policy.

In the event there is a credit card authorization issue, the order will be put on hold and you will be notified immediately.

Printed Envelopes:
After you have approved your proof (at customers request) and production is complete, shipping transit time will take from 5-7 business days depending on what level of Shipping Service you have selected. Once your proof is approved (at customers request), total processing, production and delivery time for printed orders can be as fast as 5 business days or as long as 11 business days depending on your production time, shipping method, and delivery location.

Please note that all sales for printed or custom orders are considered final. Should you receive an item that is damaged, misprinted, or exhibits any defects, we kindly ask you to reach out to us within 14 business days from the delivery date.

Requests made beyond this timeframe will be subject to review. Reprint requests may take up to 24-48 hours for assessment, and it is essential to provide physical images for a thorough evaluation of the received items.

We strongly advise against discarding or throwing away your order, as there may be a need for item return in certain cases. It is crucial to retain the items, as disposing of them will void your reprint request.