Production Time

Production Time is defined as the time it takes for customized orders to print. Please note that Production Time is not the same as Shipping or Transit Time.
Production time begins upon the customer's proof approval (at customers request), or the next business day for proofs approved after 4pm EST. 

Proof Approval Process Once the artwork/design is reviewed and completed by our internal prepress team, we will reach out to you for proof approval, if required. It is essential that you carefully review the proof to ensure accuracy and satisfaction with the design before production begins.

Timely Response We understand the importance of efficiency in the production process. Therefore, if we do not receive confirmation or feedback from you within 2 business days of sending the proof, we will proceed to produce and ship your order based on the provided artwork. Please note that any delays in response may affect the production timeline and delivery schedule.

Responsibility for Accuracy It is your responsibility to review the proof thoroughly and communicate any necessary changes or approvals within the specified timeframe. We strive to deliver high-quality products that meet your expectations, and your prompt attention to proof approval helps us achieve this goal.

Limitations of Liability We cannot be held responsible for errors or discrepancies in the final product if they were present in the approved proof. By approving the proof, you acknowledge that you have reviewed the artwork/design for accuracy and accept responsibility for any errors or omissions.

Contact Us If you have any questions or concerns about the proof approval process or need assistance with reviewing your proof, please contact our customer service team. We're here to help ensure a smooth and successful experience with your order.

By placing an order with our site, you agree to abide by these terms regarding proof approval and acknowledge your responsibility for reviewing and approving the artwork/design before production begins.

Envelopes Products:

• White Envelopes:
  • Proofs are ready for customer review on the next business day.
  • Order will ship 4 business days from the customer's proof approval (at customers request).
• Color Envelopes:
  • Proofs are ready for customer review on the next business day.
  • Order will ship 5 business days from the customer's proof approval (at customers request).

Specialty Products:

• Napkins:
  • Proofs are ready for customer review on the next business day.
  • Order will ship 4 business days from the customer's proof approval (at customers request).
• Folders:
  • Proofs are ready for customer review on the next business day.
  • Order will ship 7 business days from the customer's proof approval (at customers request).
• Plastics:
  • Proofs are ready for customer review on the next business day.
  • Order will ship 15 business days from the customer's proof approval (at customers request).

Custom Order Cancellation Policy:

We kindly remind you that once your plain, printed, or custom order enters the processing or production phases, we are unable to accommodate any changes or cancellations. We appreciate your understanding and cooperation.

*Note: Shipping Lead Time does not begin until your order is released.*