Shipping policy

At JAM Paper & Envelope, we strive for every order to ship quickly and reliably. 

Shipping options shown at checkout are based on your delivery location, shipment size + weight, and real-time carrier rates. Some services may not appear if they’re unavailable for your area, exceed size or weight limits, or require special handling.

UPS and FedEx shipping services require a valid physical street address for delivery. P.O. Box addresses are not accepted for orders shipped through these carriers.

All timelines are general estimates under typical conditions and are not guaranteed. Actual delivery times may vary based on carrier delays, weather, holidays, customs clearance, peak-season volume, or other unforeseen circumstances.

Shipping & delivery options

*Saturday delivery is available for UPS Next Day Air and FedEx Priority Overnight when orders are placed by 1pm ET on Friday and the service is explicitly requested in the "Shipping/Order Comments" field. Otherwise, delivery occurs on Monday.

All orders, including those shipped via expedited services, require processing and/or production time before shipping begins. Transit time reflects the carrier’s delivery window only.

The option is available to use your own UPS or FedEx account for shipping charges by selecting the appropriate account type at checkout and entering your account and reference numbers in the designated fields. The charge will appear on your order confirmation but will be removed before your card is billed.

Plain orders

Most in-stock plain items move quickly through our system and typically process within 1-2 business days. Processing times may vary during peak periods.

Plain orders are processed Monday through Friday between 9am and 4pm ET, excluding holidays. While we cannot guarantee exact timing, processing time generally depends on when your order is placed:

• Before 1pm ET — typically begins processing the same day
• After 1pm ET — typically begins processing the next business day
• After 1pm ET on Friday or the business day before a holiday — typically begins processing Monday, or the next business day
  
  

Print (custom) orders

Printed orders ship within 12 business days. Day 1 is the first business day after you’ve paid and approved any proof. Delivery comes after that and depends on the shipping method you pick at checkout. Faster shipping shortens delivery only. Plastic items take longer. Give us your deadline when you request a quote, and we’ll look for options that fit your date. Details are in Production & Turnaround Time.

Sample orders

Sample requests are handled separately from standard orders. Within the United States, including Alaska, Hawaii, U.S. territories, and military addresses, samples are mailed via USPS First Class Mail within 7-10 business days and do not include tracking.

Samples shipped within the U.S. include a $3.25 flat fee for postage, packaging, and handling. In some cases, larger sample requests may exceed USPS guidelines. If that happens, our team will reach out before shipping to arrange an alternate delivery method.

For international sample orders, customers are responsible for all shipping costs, duties, taxes, and brokerage fees. For all international shipments (excluding Canada), customers must provide their own shipping account at checkout.

Military orders

We are honored to serve our military customers. Orders sent to APO, FPO, or DPO addresses (AA, AE, or AP) are shipped through USPS Priority Mail.

Delivery timelines for APO, FPO, or DPO addresses cannot be estimated or guaranteed due to military handling times.

International orders

Please note that any duties or taxes assessed by local customs, as well as any brokerage fees charged by the carrier, are the responsibility of the customer.

Have additional questions? Please contact us at customerservice@jampaper.com. Our support team is always happy to assist.