FAQs

Shopping on JAM Paper is easy. Browse by category, color, size, or product type, add your items to your cart, and proceed to checkout when you're ready. You'll receive an email confirmation once your order has been placed.

If your order has not entered processing, we may be able to make changes or cancel it. Contact our Customer Service team as soon as possible, and we'll do our best to help.

Yes. Many of our paper products, envelopes, folders, labels, office supplies, and packaging products are available in larger quantities. If you're purchasing for a business, school, organization, or event, contact us to discuss volume pricing options.

We ship throughout the United States and offer shipping options based on your delivery location.

Delivery times depend on the shipping method selected and product availability. Estimated delivery information is provided during checkout whenever possible.

Once your order ships, you'll receive an email with tracking information so you can monitor your delivery.

Please contact Customer Service as soon as possible with your order number and photos of the damaged items or packaging so we can assist you.

JAM Paper offers one of the largest selections of colorful office, school, craft, mailing, and party supplies online, including:
• Envelopes
• Paper & Cardstock
• Presentation Folders
• Plastic Folders & Poly Envelopes
• Labels & Stickers
• Gift Bags & Gift Wrap
• Ribbon & Bows
• Office Supplies
• Mailing Supplies
• Packaging Products
• Party Supplies
• Seasonal Products
• School Supplies
• Craft Supplies
Whether you're shopping for business, weddings, invitations, classroom projects, office organization, or creative crafts, you'll find thousands of products available in a wide variety of colors, sizes, materials, and finishes.

The best paper depends on your project. Consider:
• Paper weight
• Finish
• Color
• Printer compatibility
• Intended use
Whether you're printing invitations, creating marketing materials, crafting, or making greeting cards, our product descriptions include specifications to help you choose the right option.

Many of our papers, labels, cardstock, and envelopes are compatible with inkjet and laser printers. Always review the product specifications before printing and test a single sheet before running a large job.

We make every effort to accurately display product colors. However, monitor settings and screen calibration may cause slight differences between what you see online and the actual product.

Our product dimensions are listed on each product page. Small manufacturing tolerances may occur, but products are produced to industry standards.

Choosing the correct envelope depends on what you're mailing. Consider:
• Document size
• Invitation size
• Card size
• Closure type
• Window or non-window
• Color
• Paper weight
Our envelope categories make it easy to shop by size, style, color, or purpose.

Peel & Seal envelopes have a protective strip that reveals an adhesive when removed, making them quick and convenient.
Gum Closure envelopes require moisture to activate the adhesive.
Both provide a secure seal—the best choice depends on your personal preference and mailing needs.

As a general guideline, your insert should be approximately 1/4 inch smaller than the envelope to ensure a comfortable fit without bending or damaging the contents.

Many envelopes are suitable for printing with inkjet or laser printers. Always verify printer compatibility and test before printing large quantities.

We offer presentation folders, plastic folders, poly folders, file folders, expanding files, pocket folders, report covers, and organizational products for school, business, and office use.

Letter-size folders are designed for standard 8½ x 11 documents. We also offer legal-size and specialty folders for larger materials.

Many of our labels are printable using standard home or office printers. Product pages include printer compatibility information whenever applicable.

Yes. We carry mailing labels, shipping labels, return address labels, printable labels, color labels, and specialty label products for a variety of applications.

If you're not completely satisfied with your purchase, please contact Customer Service. Return eligibility varies based on the product and condition of the item. Our team will help determine the best solution.

Because custom products are made specifically for your order, they may not be eligible for return unless there is a manufacturing defect or production issue.

We frequently offer promotions throughout the year. Visit our Sale section or sign up for emails to stay informed about current offers and new product releases.

Our Customer Service team is available to assist with product questions, order support, shipping inquiries, and returns. Visit our Contact Us page for the latest contact options and business hours.

Yes. One of the things that makes JAM Paper unique is our extensive color selection. Many categories allow you to browse by color family, making it easy to coordinate projects, events, branding, or office organization.

Absolutely. Many categories include convenient filters for size, allowing you to quickly narrow down products that fit your project.

Yes. Our products are used by businesses, schools, nonprofits, designers, event planners, teachers, students, and individuals for everything from direct mail campaigns and office organization to weddings, birthdays, graduations, and holiday celebrations.