Privacy and Compliance JAM Paper & Envelope 185 Legrand Avenue, Northvale NJ 07647 USA
While we limit the information we collect, we do collect Personal Information when you: • Place an order from our catalogs or on our Website • Create an account on our Website • Make a purchase at one of our retail stores • Return an item, make an exchange or submit a rebate • Inquire about our products or services or contact customer service • Request a catalog • Sign up for JAM Paper & Envelope email updates or other promotional materials • Are referred to us through a marketing promotion • Participate in a marketing survey, promotion or event
In order to provide our full range of services, we may collect Personal Information including: • Name • Address • Telephone number • Fax number • Email address • Transaction information • Credit card, debit card, or checking account information
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.
How We Use the Information We Collect At JAM Paper & Envelope, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:
Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and JAM Paper & Envelope services may be unavailable or may not function properly. Choices for Receiving Promotional Material
You may also decide to opt–out of receiving promotional mail and/or email from JAM Paper & Envelope. Simply notify us of this decision by one of these methods: • Follow the unsubscribe link on any promotional email received from JAM Paper & Envelope • Send an email • Call us toll–free at 1-800-8010-JAM • Fax us at 1-201-767-6664 • Write to us at JAM Paper & Envelope Direct Marketing Services 185 Legrand Avenue Northvale, NJ 07647.
Please note that any opt–out request sent via postal mail may take at least sixty (60) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than JAM Paper & Envelope or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.
Information Sharing In the normal course of business JAM Paper & Envelope shares Personal Information with third parties. We do this in the following, limited circumstances:
JAM Paper & Envelope maintains reasonable and appropriate standards to safeguard your Personal Information.
Data Integrity JAM Paper & Envelope takes reasonable steps to verify that the Personal Information we store and process is accurate, complete and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:
• Follow the unsubscribe link on any promotional email received from JAM Paper & Envelope • Send an email to us at • Call us toll–free at 1-800-8010-JAM • Fax us at 1-201-767-6664 • Write to us at JAM Paper & Envelope Direct Marketing Services 185 Legrand Avenue Northvale, NJ 07647
Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone's Personal Information, we ask individual customers to positively identify themselves before processing such requests.
If we receive a written complaint, it is JAM Paper & Envelope' policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.
What to do if you believe someone has improperly used your personal data. If you believe that someone has improperly accessed or used your personally identifiable information supplied to JAM Paper & Envelope or has made purchases at JAM Paper & Envelope that you did not authorize, please contact us immediately. Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
• Review Your Account Statements – Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer. • Check Your Credit Report – Check your credit report periodically to ensure that all your information is correct. You can obtain a free credit report once per year by visiting annualcreditreport.com or by calling 877-322-8228. Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
Fraud Alert – Consider placing a fraud alert on your credit file. The fraud alert requests that creditors contact you before opening any new accounts or increasing credit limits on your existing accounts. You can place a fraud alert on your credit file by contacting one of three consumer reporting agencies listed below. You need to contact only one of the three agencies; the one you contact is required by law to contact the other two. You will receive confirmation letters in the mail and then will be able to order a credit report from each of the three agencies, free of charge. The fraud alert will remain in your credit file for at least 90 days.
Equifax P.O. Box 740241 Atlanta, GA 30374 800-525-6285
TransUnion P.O. Box 6790 Fullerton, CA 92834 800-680-7289
• Consult the Federal Trade Commission. For more guidance on steps you can take to protect your information, you also can contact the Federal Trade Commission at 877–ID–THEFT (877-438-4338), or at the Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580.
International Considerations and Safe Harbor
JAM Paper & Envelope complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. JAM Paper & Envelope has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.