Return Policy

Returns, exchanges or refunds must be received back within 30 days of purchase. 

This does not include Custom Products. Please note that custom-made products are uniquely tailored to your specifications, and as such, we are unable to accept returns for these items.

All orders are subject to:
    - a 20% restocking fee
    - any applicable freight charges on returning the product

Please use your order # for your RA # and put it on the outside of the package when returning merchandise.
All returns without an RA Number and/or received after 30 days of purchase
will be refused.

In the event that a package is undeliverable / refused and returned to us, any freight costs incurred on the return is the sole responsibility of the customer.

All closeout, custom, or special made items are final sale.

Unfortunately, we are unable to accept returns on orders that ship outside of the continental United States.

Damaged Goods: All interior damaged cartons must be reported within 7 days of receiving the merchandise.  

Prices may change without notice. We are not responsible for pricing / typographical errors.

Return Address:

JAM Paper & Envelope

185 Legrand Ave.

Northvale, NJ 07647

 

Custom Orders:
Please note that custom-made products are uniquely tailored to your specifications, and as such, we are unable to accept returns for these items.

Understanding Our Return Policy


At JAM Paper, we understand that sometimes a product may not meet your expectations or needs. That's why we have a clear and customer-friendly return policy in place. Our return policy allows you to return any unused items within 30 days of purchase for a full refund. We want to ensure that you are completely satisfied with your purchase, and our return policy reflects that commitment to customer satisfaction. Whether you've changed your mind, received a damaged item, or simply aren't satisfied with your purchase, our return policy is designed to make the process as easy and hassle-free as possible. We believe in transparency and fairness, and our return policy is a reflection of that belief.


The Benefits of Our Return Policy


Our return policy offers several benefits to our customers. It provides peace of mind, knowing that if a product doesn't meet your expectations, you have the option to return it. Additionally, our return policy demonstrates our commitment to customer satisfaction and ensures that you are completely satisfied with your purchase. It also reflects our confidence in the quality of our products, as we stand behind them with a straightforward and customer-friendly return policy.


Use Cases for Our Return Policy


Our return policy can be utilized in various situations. Whether you've received a damaged item, changed your mind about a purchase, or simply aren't satisfied with a product, our return policy is designed to accommodate these scenarios. We want to make the return process as seamless as possible for our customers, and our return policy is tailored to address a wide range of use cases.


Alternatives to Our Return Policy


While our return policy is designed to be customer-friendly and accommodating, we understand that some customers may prefer alternatives. We encourage customers to reach out to our customer service team to discuss any specific concerns or preferences regarding returns. Our goal is to ensure that every customer has a positive experience, and we are open to exploring alternative solutions when necessary.


Tips for Using Our Return Policy


When utilizing our return policy, we recommend carefully reviewing the guidelines and instructions provided. This will ensure a smooth and efficient return process. Additionally, it's important to package the item securely and include all original packaging and documentation to facilitate the return. Our customer service team is also available to assist with any questions or concerns related to using our return policy.


Additional Information About Our Return Policy


Our return policy is designed to provide value and peace of mind to our customers. We are committed to ensuring that every customer is completely satisfied with their purchase, and our return policy reflects that commitment. If you have any specific questions or require further clarification about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure a positive experience with JAM Paper.


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